Electronic proof of delivery
Dreams, the bed specialist, has adopted Paragon’s fleXipod electronic proof of delivery system to further enhance its customer-centric order fulfilment operation.
The software will be used by the retailer’s two-man delivery teams, responsible for handling more than 12,000 orders each week, to ensure the highest levels of customer satisfaction and delivery success. This will be achieved by improving communications on the day of delivery, while simplifying the last mile administrative processes and keeping track of orders in real-time.
fleXipod will enable Dreams to electronically capture useful information from both deliveries and collections, as well as record the removal of packaging from the customer’s home, in a fast and simple manner. By replacing a previous paper-based system, the retailer is aiming to create a more efficient and professional on-site customer experience with live updates into a central management console. This will provide Dream’s customer services team with a complete view of all orders and the ability to respond immediately to any delivery issues.
“The key to home delivery is you’ve got to provide a brilliant service, so customer experience is absolutely critical to our business,” Brian McCarthy, logistics director at Dreams, said. “Having a paper-based system is both labour and time intensive, and from a service perspective it is slow to update our central systems. In contrast, fleXipod is able to give us job data in real-time, so we can quickly and efficiently track the status of orders and ensure we are sticking to our delivery promise.”
