Lone worker upgrade
Employees in 21 retail stores at Hilti, a customer of Connexion2 and long-term Identicom user since 2010, have now upgraded to using the 8 series Identicom lone worker device with additional functionality to improve safety, give peace of mind to staff, and increase flexibility.
Stuart Lamb, national Hilti centre manager, said: “The protection of staff is paramount, and having experience using the device, we know that it works, and we’ve always received great customer support from SoloProtect. In the past we have had an incident where a member of staff has been threatened, we also know that staff can be happy and comfortable with their device and this is why we have chosen to upgrade and expand our Identicom units.”
The Identicom 8 series has been purchased by Hilti as part of the lone worker solution SoloProtect. SoloProtect includes the device, 24/7 manned monitoring, SIM card, mobile network usage, training, inclusive billing and monthly reporting. The solution is fully compliant with the updated BS8484: 2011 (the British Standard for Lone Worker Device services) and is said to be currently the most efficient way to obtain a Police response in the UK, one level higher than a 999 call.
Hilti, whose trademark red power tools are used on construction sites around the world, operate a direct sales model which includes Hilti Centres across the UK.
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