Conflict management
Squeezed budgets don’t have to mean cutting back on training, says conflict management leaders Maybo, who are encouraging more innovative ways to manage the risks of workplace violence to maximise resources without compromising the results.
Work related violence is a complex risk to manage. Variables such as job role, activities being performed, the working environment and the nature of staff interactions with customers and service users all need to be considered when devising a strategy to manage the risks.
Safe outcomes will rarely be achieved through a single control measure, however used as part of a multi-element strategy that addresses the root causes of conflict, training can make a significant difference to staff awareness, confidence and safety. Visit the team at Health & Safety North to formulate your learning strategy.
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