Service report

Trimble’s latest industry report –
The Road Ahead – The Future of Field
Service Delivery – investigates what
are the top priorities for service-led
businesses and
provides valuable
perspectives into how
the future may look
for those running fleet and mobile
workforce operations.

As the number of customer
touch-points increases for every
brand, services in the field are
becoming the new frontline in the
battle for competitive market share,
playing a key role in customer
satisfaction, brand reputation and,
ultimately customer retention and
profitability. Unpredictable fuel
prices, legislative requirements and
environmental concerns add to
today’s challenges.

The report reveals that 80% of
those surveyed
see worker
health and
safety as a
higher priority than five years ago;
while 64% feel sustainability will
have a significant effect on their
business planning.

The report is free to download at:
www.trimble.com/roadaheadreport